St. Mark Community Education Program – Onboarding & Engagement Proposal
Over the length of a 6-week Human Resources Management course (HRM 6005), Creating a High Performing Organization, the student team members examined how they could be applied their learning to St. Mark Community Education ESL and Citizenship programs. Focusing on sustainable human resource management practices, the team assessed best practices related to onboarding and engagement within the ESL and non-profit volunteer management space. Additionally, they conducted interviews and document reviews with St. Mark Community Education to generate an organizational situation analysis. Through a final presentation, the team developed actionable recommendations to be implemented in the near-term.
- To formulate a volunteer management plan applying sustainable Human Resources Management for St. Mark Community Education.
- To assess the overall volunteer experience.
- To improve the onboarding and engagement components of the volunteer experience within St. Mark Community Education.
Dr. Patty Goodman, the course instructor, helped us to focus our recommendations on items the St. Mark Community Education leadership would be able to implement in the near term. While doing our best practices and benchmarking analysis, we realized there were some more ambitious projects we could have presented to the leadership. However, there was limited time, money, and people resources to implement these initiatives. We tried to make sure that our recommendations were sustainable for the organization and that they would provide leadership with an immediate return on investment once implemented.
March 2020 – May 2021