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In the eye of the Covid-19 storm: The perspectives of 3 HR leaders

In the eye of the Covid-19 storm: The perspectives of 3 HR leaders

by czangerl | Jun 6, 2020 | Trend spotting

The expression ‘we’re in uncharted waters’ seems very apt during the Covid-19 pandemic. There are plenty of questions to ask. What does this mean for me and my organization? What will be the next normal? In unprecedented situations like this one, there are no simple...
How has COVID-19 impacted consumer behaviors & organizational responses

How has COVID-19 impacted consumer behaviors & organizational responses

by czangerl | Jun 6, 2020 | Trend spotting

From panic buying to online shopping, the COVID-19 pandemic has disrupted consumer behaviors during very short period of time.  Since I teach Consumer Behaviors in the online environment in our graduate program, I would like to discuss the emerging consumer behaviors,...
7 crisis communication tips every organization should master

7 crisis communication tips every organization should master

by czangerl | Aug 13, 2019 | Trend spotting

Mere weeks after Samsung unveiled its Galaxy Note 7, reports surfaced of the smartphone catching fire. Within a month of the device’s launch, the company recalled 2.5 million Note 7s, citing faulty batteries as the cause of the crisis. What started as a manufacturing...

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