by czangerl | Jul 7, 2020 | Trend spotting
Over the past 10 years I have been involved in projects where we used e-mail based social network analysis and a “virtual mirroring process” to let employees learn about their own communication behavior tracked through e-mail analysis. Through a process of open...
by czangerl | Jun 6, 2020 | Trend spotting
The expression ‘we’re in uncharted waters’ seems very apt during the Covid-19 pandemic. There are plenty of questions to ask. What does this mean for me and my organization? What will be the next normal? In unprecedented situations like this one, there are no simple...
by czangerl | Jun 6, 2020 | Trend spotting
From panic buying to online shopping, the COVID-19 pandemic has disrupted consumer behaviors during very short period of time. Since I teach Consumer Behaviors in the online environment in our graduate program, I would like to discuss the emerging consumer behaviors,...
by czangerl | May 23, 2020 | International spotlight, Trend spotting
How are communication leaders around the world responding to the Covid-19 pandemic? What do they see as challenges? And how will they adapt to a post-pandemic environment? These are some of the topics we discussed with Artemio Garza, who leads Egon Zehnder’s...
by czangerl | May 9, 2020 | Trend spotting
We’ve been talking about the term ‘digital transformation’ for a long time. Many organizations have been re-thinking how they do business, how they interact with customers, and how they engage their own people. The realization is now setting in that...
by czangerl | May 9, 2020 | Trend spotting
During my tenure on the board of the Boston chapter of the International Association of Business Communicators, I had the good fortune of meeting and staying in touch with Jodi Freedman. Jodi was a communication leader at the Bose Corporation for many years and...